Privacy Policy

At Richards Team, we are dedicated to safeguarding the privacy and security of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, store, use, and protect your personal information in compliance with international data protection regulations, including the General Data Protection Regulation (GDPR) for the United Kingdom and the California Consumer Privacy Act (CCPA) for the United States.

1. Information We Collect

We may collect personal and non-personal information through various methods, including:

• Personal Identification Information: Full name, email address, phone number, job title, company name, and location.
• Communication Records: Emails, messages, and customer support interactions.
• Technical Information: IP address, browser type, operating system, referring URLs, and usage data through cookies and analytics tools.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To deliver and manage our BPO and outsourcing services efficiently
• To respond to inquiries, provide support, and offer technical assistance
• To improve website functionality and user experience
• To send newsletters, service updates, or promotional content (only with your consent)
• To meet legal, regulatory, and compliance obligations

3. Legal Basis for Processing (GDPR)

For individuals located in the United Kingdom or the European Economic Area (EEA), our legal bases for collecting and using personal information include:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests

4. Sharing and Disclosure of Information

We do not sell or rent your personal data to third parties. However, we may share information with trusted partners, affiliates, or service providers under strict confidentiality agreements for the purpose of delivering services. Information may also be shared when legally required or in the interest of protecting legal rights.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

6. Security of Your Information

We use advanced security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data storage, firewalls, secure server connections (SSL), and regular vulnerability assessments.

7. Your Rights and Choices

Depending on your jurisdiction, you have the right to:

• Access your personal information
• Request correction or deletion of data
• Object to or restrict processing of your data
• Withdraw consent at any time
• File a complaint with a regulatory authority

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve performance and enhance user experience. You may choose to disable cookies through your browser settings, but some features of the site may be affected.

9. International Data Transfers

As a company serving clients in the UK, US, and globally, your personal information may be transferred and stored across international borders. We ensure all such transfers comply with applicable legal standards and include data protection safeguards.

10. Updates to This Policy

Richards Team may update this Privacy Policy periodically. Any significant changes will be communicated through our website. The latest version will always be accessible on this page with the date of last update.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: contact@richards.team